Was quoted one price which turned out to be double in reality.Help future customers by talking about customer service, price, delivery, returns refunds.
![]() Company used to be fine, electric and gas for around 60 per month. They did some kind of price restructuring and the prices went insane, over 50 percent increase, all from electricity. Theyre constantly spamming me to read my meter, and when I do they slap new costs on in the most insane way I have ever seen. Im so done with octopus, I can buy green energy without getting hidden charged by these s. We started exporting to the grid in May and applied for Agile Octopus in July. Customer service is hopeless and I regret not staying with EDF. ![]() Stay away from this company they are awful and service used to be brilliant, but gone down the pan. The amount of emails that I have sent and my time taken to have to write them with all the evidence has taken me 10s of hours. To date they still havent sorted it, in fact the policy of ignoring my emails appear to be in place. What they can do Well set up a Direct Debit appears to the limit of their skills. I have no idea why they have such a high rating, for me I regret leaving EON and Ill be leaving Octopus Energy ASAP. If you want to export electricity, do not be suckered in by the price, because no matter how good it looks, if they dont pay you its not worth anything. It took me 4 weeks and about 8 staff members to close the previous tenants account with them. This company used to be really good but over the past 12-24 months theyve turned into a circus. The regularly accidentally bill me for energy weve not used and then ask to increase our direct debits by 100s only to then refund us later. I have absolutely no confidence in this companys ability to provide an accurate bill. Avoid. Over the last 3 months, as I have provided monthly meter readings, they have agreed to reduce my monthly direct debit considerably. This instant correspondence with customers is really excellent.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |